First, let me make a clear distinction between Amazon and Generac. I purchased this item on 9/15/10. Amazon could not have done better both before and after the sale. Exceptional service. Generac, on the other hand, leaves much to be desired. I have not had an opportunity to use the generator yet. I won't have the necessary electrical work done for another week. But I assume that the generator will deliver as promised because I'm certain other reviewers would have said something by now. If it doesn't, I'll add to this review.
My generator was DOA. It would not turn over with the electric start in spite of charging the battery for two days. Also, it would not even "pop" with the manual starter. Four of us tried. And this is where the problem really begins. Generac's warranty policy states that portable generators must be returned to a factory authorized service center under all circumstances. In my opinion, having wheels doesn't make it portable for warranty purposes. Somehow, getting a 255 pound generator in the back of my 4 door sedan, and driving it 25 miles to the closest service center after paying over $1,200 for something that never even started leaves much to be desired. I spoke to two levels of customer service at Generac, and got the same story from both. Because of the hazardous materials in the generator (oil and gas), it can't just be returned. So you need to deal with Generac and their warranty policy. I could have someone from a authorized service center come out to work on it. But, it will cost me $100 right off the bat because Generac will not pay to have anyone come out. I don't think I should have to do this on brand-new merchandise.
I think another reviewer also found this out the hard way. So before you buy anything from Generac, just be aware of what you may need to go through if the item is defective within the waranty period. If you're one of those people who regularly haul things around in a pick-up truck or with a trailer, fine. If not, think twice.
Tidak ada komentar:
Posting Komentar